Privacy Policy

Odd Acres Apiary Privacy Policy

Augmented Frontiers Pty Ltd, trading as Odd Acres Apiary ABN 40 615 727 510 (“we”, “our”, or “us”), is committed to managing personal information safely and securely. We respect your privacy regarding any information we may collect while operating www.oddacres.io (our website).

We recognise the trust you place in us as you engage on our website. Our Privacy Policy applies to our website, and the Privacy Policy is committed to protecting personally identifiable information you may provide us using our website. We understand the importance of being open and transparent with you in collecting, holding, storing, using, and sharing your personal information. Your privacy is important to us. We treat certain information collected as confidential, store your information securely and allow you easy access to check and correct your information.

Consent

By using the services on our website, you agree to this Privacy Policy and consent to the collection and use of information by us under this Privacy Policy. We reserve our right to amend, remove or vary this policy without notice occasionally. You should check this page regularly to take notice of any changes we may have made to this Privacy Policy.

When is your information collected?

We collect personal information in the normal course of providing services on our website to visitors and customers. The following services apply to online engagement on our website and include:

Registering an online account
Membership accounts or newsletter subscriptions
Processing pre-orders
Accepting and processing purchases and payments
Responding to customer service telephone calls and emails received through our website and other customer service platforms, including our social media channels, Instagram, and Facebook
Accepting store credit notes
Processing refunds
Maintaining detailed information on our website

Cookies

The cookie settings on our website are set to ‘allow all cookies’ to provide you with a smooth experience. Please click ‘Accept Cookies’ to continue to use the site. Cookies can collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file, which is then sent back to our servers each time your browser requests a page from our server.

Cookies allow us to recognise whether you are new to or returning to our website. We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our website. We use third parties who use cookies to serve adverts based on past visits to our website. This will allow us to alert you to products or offers that you might be interested in viewing.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust your browser settings to refuse all cookies or notify you each time a cookie is sent to your computer. Please note that some pages of our website will not function if your browser does not accept cookies. By using all pages of our website, you consent to using cookies.

Website Analytics

We use Google Analytics to understand how traffic comes to our website and how our website is used. This enables us to display relevant material based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please visit https://tools.google.com/dlpage/gaoptout

e-Commerce Transactions

Those who engage in financial transactions on our website by purchasing our goods and services are asked to provide additional information, including, as necessary, the personal and financial information required to process those transactions. In each case, we collect such information only as necessary or appropriate to fulfil the purpose of the transaction.

We do not disclose personally identifying information other than as described below with third parties for you to complete your purchase transaction. You can refuse to supply personally identifying information, with the caveat that it may prevent you from purchasing products and services on our website.

Third-Party Websites

When you click on the payment links of your choice, the payment banners on our sites will take you to third-party websites, and you will be subject to that third-party’s privacy policies. While we support the protection of privacy on our website, we are not liable for any loss or damage resulting from your use of third-party websites or any action taken or reliance made by you in the use of third-party websites.

Our website may contain links to external sites not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

What information is collected?

From time to time, we may collect the following information from you:

Your name and contact details, such as your physical address, email address, telephone number or mobile number
Your gender and birthdate
Your purchase history
Your company name (if applicable)
The IP address from which you access the internet
The date and time you access our site
The internet address of the website from which you linked directly to our site
Information about your shopping selections with us and other information you may provide us from time to time.

Why do we collect this information?

We collect the information so you can maintain your account and your experience is as seamless as possible. You do not need to re-enter your details when you return to make another transaction. Suppose you choose to opt in for our value-added information emails announcing changes to occur to our website or marketing emails advising of a new product or service. In that case, your contact details will be used.

Should you prefer not to receive value-added information or marketing emails from us, click the ‘unsubscribe link’ at the bottom of our email communications or manage your account communications. When you tell us you no longer wish to receive information from our website, we will no longer contact you, and your account will be marked with ‘do not contact’.

Sharing personal information with third parties

We do not sell or trade your personal information to third parties for marketing purposes.

Sometimes, we use third-party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or information or otherwise achieve the purpose for which the information was collected. These services are hosted and managed by organisations other than us, and some are hosted overseas.

Personal information update

You can review or change personal information related to your account on our website by signing into your account on our website.

Security

The security of your personal information is important to us. We take website and credit card security seriously and make every effort to provide a secure, safe platform to conduct online transactions. We use the industry-standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers cannot decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the closed lock symbol in your browser window’s search bar. If the closed lock symbol appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ You need to protect against unauthorised access to your password and your computer. Remember to sign out when you have finished visiting our website.